These policies cover all Jackalope Live Action Studios (JLAS) events, and outlines the expected conduct for all our participants. JLAS reserves the right to deny service or expel any participant for any reason at any time, and this list is not meant to comprehensive.
Live action events are meant to provide an intense and incredible immersive experience. To achieve that, events must be conducted in an atmosphere of trust. We hope these guidelines are straightforward and easy to understand.
These policies were last updated August 24th, 2018.
The First Rule
Participation is a privilege, not a right.
Jackalope Live Action Studios reserves the right to remove or block any participant from any event at any time for any reason. We will endeavor to show good judgment and fairness in applying this rule, but it must be said – we will remove or block people we feel are not fit for our events.
All events will have a designated safety officer or safety team, depending on the size of the event. Also, Jackalope may choose to select by means of their choosing, player representatives or other safety volunteers to ornament the safety effort.
Safety officers and team members will be introduced both online before the event, and at the start of the event. Their directions are to be obeyed regarding ending scenes, ceasing actions and halting role-play.
Jackalope Studios is committed to providing a great environment where it is safe to explore emotional and deep topics. Most events will have safety demonstrations and workshops, outlining the tools being used. Please make use of them liberally, and stigmatizing their use will result in disciplinary action.
Harassment, bullying and personal attacks are forbidden at Jackalope events. Participants who engage in these attacks, or are noticeably and publicly doing so in other online or real world spaces are subject to disciplinary actions and warnings.
What constitutes harassment?
Harassment includes but is not limited to:
- Bullying, threats and intimidation
- Relational aggression, e.g. whispering campaigns, rumor mongering, shaming tactics, clique culture, slander and other attempts to discredit or damage the social status of other participants
- Repeatedly violating personal space, inappropriate touching or giving unwanted levels of attention to another participant
- Sexual harassment, including sexual comments directed at others, unwanted sexual advances, repeated attempts to start an unwanted relationship, demands for sexual favors and sexual slurs
- Bigoted statements or slurs aimed at any group of people, including ethnicity, gender, political affiliations, or sexual orientations
- Excessive or repeated unwanted contact or communications with a participant
- Slanderous statements meant to damage or undermine another participant
- Coordinating or calling for shaming and shunning
When There is a Conflict Between Participants
If you feel uncomfortable or that another participant is behaving inappropriately, we ask but do not demand, that our players assume good faith and ask the other player to cease their behavior. But if you are uncomfortable with this, the safety staff will speak to them on your behalf. Sometimes, people do not realize what they are doing, and we will take your word on how you feel and what your perception of the situation was.
If you are informed that your behavior is out of line or making others feel uncomfortable, once again, try and assume good faith. We are all here to enjoy the event. Take it as a lesson and correct your behavior. While we understand misinterpretations can occur and seem unfair, it’s all down to perception, so correct the perceived behavior graciously.
If the situation is not resolved, or you do not wish to deal with it directly, contact the safety staff or officer for the event as soon as possible. See the Reporting Safety Concerns section below.
Reporting Safety Concerns
If any safety concerns involve an actual crime, violence or the serious possibility of criminal activity, contact the police first and foremost. In the event of an emergency or crime in progress, call 911 immediately.
Before or After an Event
If you have prior knowledge about the behavior and history of a possible participant in an event or have an incident to report after an event is done, contact the designated safety officer for the event, a player representative or contact Jackalope at firstname.lastname@example.org. Reports will be kept confidential.
Please include as many details as you have available and are comfortable sharing. We encourage you to include the sources of your information but we understand if you must remove some names or sources.
We ask that you do not engage in any public confrontations or make any statements on social media or in person until the staff has a chance to address the situation.
During an Event
Seek out a member of the safety staff, or a player representative on the staff. They will contact the appropriate staff members; gather information and evidence; and intervene if necessary.
Do not seek to correct the situation yourself beyond the ‘good faith’ asking them to cease outlined above.
Again, if there is an actual crime or emergency occurring, call 9-1-1 first and foremost. Do not wait to contact the safety staff.
If the staff feels it is warranted and the issue is minor, the staff will intervene in a situation politely once and only once. If a second complaint occurs or the issue is severe, they will ask both sides for their account of the incident, along with any third parties involved. Depending on the severity of the alleged event, one or all of those involved may be removed from the event until it is resolved.
Sometimes, an event is nebulous, e.g. situations where the complainant was the only witness to actions that made them feel uncomfortable and the other player insists nothing happened. In such a situation, the staff will likely decide to accept the word of the complainant.
The staff will also take into account patterns of similar behavior toward other players in their judgment.
Disciplinary actions taken may include:
- Warning: In the case of a first minor incident, a warning will likely be issued. No one is entitled to a warning, but the staff may prefer to issue one. But no more than one warning for the same or similar behavior should ever be issued – after that, it is time for more decisive action.
- Removal: The participant is removed from the event and must leave the event site. They must receive permission before attending any other Jackalope events.
- Ban: A player is banned permanently from all Jackalope events, including related social events.
Conditions of Sale
By purchasing a ticket to a Jackalope Live Action Studios event, you acknowledge and agree that: the game site and any services, implied or explicit, are provided on an “as is” or “as available” basis; that Jackalope Live Action Studios and any partners make no guarantees, warranties, representations or conditions of any kind, whether express or implied, including but not limited to warranties of fitness for particular purposes and non-infringement; and that any such warranties and guarantees are hereby expressly disclaimed;
You acknowledge and agree that Jackalope Live Action Studios specifically makes no warranties that it or any of its events and services, including any content, information, products or services obtained through the use of this site, other event-related sites or any of the services provided will be provided in an uninterrupted or error-free manner or that such services or results from such services will meet your requirements or expectations. You acknowledge and agree that Jackalope Live Action Studios that the studio will make a good faith effort to meet reasonable expectations.
You acknowledge and agree that disruptive behavior, violation of safety policies, previous unwelcome behaviors or other activities that are detrimental to the execution of the event will be considered grounds for your removal or banning from the event without a refund.
Refunds, Resales or Exchanges
Refunds or exchanges of tickets will be issued solely on the discretion of the staff. Due to the limits of site rental and time, refund policies may vary from event to event. Unless otherwise specified for the event, tickets are non-refundable and non-transferrable without permission from Jackalope Live Action Studios. (Most events will have a refund policy in place.)
Refunds will be issued in a manner determined by Jackalope Live Action Studios, and will likely issue refunds via electronic transfer or issuing a credit to the credit card you used to purchase your tickets.
Rain or Shine
Unless otherwise specified or determined by Jackalope Live Action Studios or their partners, all events are considered RAIN or SHINE. No refunds will be given due to inclement weather.
Cancelled or Postponed Events
Events can be cancelled or postponed by Jackalope Live Action Studios, our venue or our partners. Should this occur, we will attempt to contact you to inform you of refund and exchange procedures for the event. For exact instructions on any canceled or postponed event, check the event website or contact us at email@example.com.
Jackalope Live Action Studios is not obligated to issue a refund; and to receive a refund or exchange that may be offered, you must comply with Jackalope Live Action Studios’ instructions and deadlines, which will be issued at their discretion.
Limitation of Liability
You expressly understand and agree that in no event shall this site, including its affiliates and licensors, be liable for any damages whatsoever, including any direct, indirect, incidental, consequential, special or exemplary damages, and any damages for loss of profits, savings, goodwill or other intangible losses, regardless of whether this site had been advised of or could have foreseen the possibility of such damages, arising out of or in connection with: (a) the use, inability to use or performance of any of the services of this site, or (b) any unauthorized access to or modification to any of your content or transmissions, or (c) any other matter relating to this site or any of the services.
Release of Liability
By purchasing a ticket, you acknowledge and agree to the following waiver:
In consideration of being permitted to participate in any way in activities run by Jackalope Live Action Studios or any of our partners, contractors or associates including, but not limited to, playing or otherwise using the premises, renting, and operating equipment whether rented from or sanctioned by Jackalope Live Action Studios, I acknowledge and agree that I fully understand:
a) There are inherent risks and dangers in the use of props and equipment, participation in live action role-playing activities, and in active play in the venue and at the event.
b) My participation in such activities and/or use of such equipment, rented or otherwise, may result in injury or illness to me including but not limited to bruises, cuts, bodily injury, strains, fractures, partial and/or total paralysis, eye injury, blindness, heat stroke, heart attack, death or other ailments that could cause serious disability;
c) These risks and dangers may be caused by the negligence of the owners, employees, or agents of the studio; negligence on the part of other participants or others present, accidents, breaches of contract of safety rules, forces of nature or other causes; and
d) By my participation in these activities and/or use of equipment, rented or otherwise, I hereby assume all risks and dangers and all responsibility for any losses and/or damages, whether caused in whole or in part by the negligence or other conduct of the owners, agents, officers, employees, or by any other person
I, on behalf of myself, my personal representatives and my heirs, hereby voluntarily agree to release, waive, discharge, hold harmless, defend and indemnify Jackalope Live Action Studios and its owners, agents, officers, employees, associates, contractors and landlord from any and all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of my use of equipment or my participation in live action role-playing activities. I specifically understand that I am releasing, discharging and waiving any claims or actions that I may have presently or in the future, for any acts or other conduct by the owners, agents, officers or employees of Jackalope Live Action Studios, including negligence.
Medical Permission Authorization
If the participant is a minor, the undersigned parent or guardian hereby gives permission to authorize emergency medical treatment as may be deemed necessary for the child named below if injured in the course of participation in activities at the Jackalope Live Action Studios. I have read the above waiver, release, and medical authorization, and by signing it, I agree it is my intention to exempt and release Jackalope Live Action Studios, and any/all of their agents, from liability for personal injury, property damage or wrongful death for any cause, including negligence.
Jackalope Live Action Studios gathers limited personal data through ticket sales transactions, feedback forms and other voluntarily submitted information. We may use this data to:
- To provide you with the products and services you have purchased from us;
- Inform you of changes or other announcements related to the events you are have or will participate in;
- To reach out with special offers or announcements on our events or other policies;
- To handle customer service issues or community issues, such as mediation of policy violations;
- To assess or follow-up on services you have purchased from us;
- To analyze ticket holder patterns and metrics;
- To share news and announcements, both from ourselves and partners involved in our events;
- For profiling and other automated decision making
We do not sale or trade your contact information with third parties. You may request your information be removed from our databases at any time by emailing us at firstname.lastname@example.org.
Questions and other clarifications are available by emailing email@example.com